Helping a partner regain their performance edge.

An under-performing partner or coworker can bring down the performance of a division or the whole company – this may in turn, affect our end-of-year bonus, profit share or work environment. So, rather than saying that it is her or his problem and letting them be, sometimes it is in our best interest to help the under-achiever.

Recently I was working in a venture with a person that was under-performing and it was bringing the whole partnership productivity down. We were both responsible for parts of the venture that were complementary but mutually exclusive. My problem was how to help her achieve the desired performance without destroying the partnership by being invasive and controlling. The reasons for my decision to help were:

• It seemed fixable (no drug use, alcohol or any of the sorts). 
• Her past performance indicated that she was capable of much more than she was delivering. 
• Dissolving the partnership would have been a complicated and messy affair – and not good for both our reputations. 

My plan was to approach this person and state the problem and my intentions in a clear and respectful manner. I set up an appointment to discuss the situation in a non threatening environment and out of the office. During the conversation I setup myself as a supporter and ally and not a fixer – this is important! You are there to help not do their job (unless it is a problem in your area). At the end of the meeting we established an agreement that we would work on the problems and setup a general plan. Keep it simple.
Over the next few days, we clearly identified the problems, their causes and devised plans to fix and correct each one of them, as well as establishing indicators and goals for each one of them (you have to know when you are done). We identified everything that may be affecting her performance, from rebellious employees to over-dependent clients, and put a plan in place to correct them.
Over time, we tracked our plans and made corrections, while keeping our eyes in our indicators and goals. As problems started to disappear her productivity went back to what was expected and we developed a better working relationship.